Overview

The Operations Director serves as a strategic leader responsible for overseeing the administrative, financial, and operational excellence of Epic Church. This role ensures seamless church operations while fostering an environment where people can encounter Jesus and grow in their faith journey. The ideal candidate will be a servant leader who thrives in a dynamic ministry environment and is passionate about stewarding resources to advance God's kingdom.

Responsibilities 

• Administration & Operations:
  • Ensure compliance with all regulatory requirements including annual filings, licensing, permits, and business registrations
  • Strategically manage vendor relationships including general contractors, security, custodial services, parking, and professional service providers
  • Lead the church's assimilation strategy to effectively engage attendees in groups, teams, and giving opportunities
    
    • Implement accountability systems for staff participation in assimilation processes
    • Continuously evaluate and improve engagement strategies
    • Serve as administrator for CRM and Planning Center software systems
  • Develop and oversee comprehensive volunteer management systems
    
    • Ensure staff excellence in volunteer recruitment, training, and retention
    • Coordinate bi-annual volunteer recruitment campaigns
    • Plan and execute Team Nights for volunteer appreciation and training
  • Manage weekday volunteer teams and coordinate their activities
  • Provide leadership and direction to support staff including Office Manager and Operations/Finance Analyst
  • Coordinate with contracted bookkeeping and HR services
    

• Facilities Management:
  
  • Provide comprehensive oversight of all church facilities and properties
  • Serve as primary contact for current properties and future real estate opportunities
  • Negotiate and manage service agreements for maintenance, insurance, and security
  • Oversee utility management and custodial operations
  • Implement and maintain security protocols across all facilities

• Financial Stewardship:
  • Partner with Executive Pastor in strategic budget planning and administration
  • Ensure timely completion and distribution of monthly and annual financial reports
  • Support annual board meetings with comprehensive financial analysis and reporting
  • Maintain and develop banking relationships
  • Enhance the church's giving systems and donor engagement
    
    • Cultivate relationships with donors through strategic meetings and giving campaigns
    • Ensure excellent donor communication through quarterly statements, updates, and notifications
    • Develop and implement giving challenges and stewardship initiatives
• Event Coordination:
  • Plan and execute major internal church events
  • Evaluate and approve external event requests from community partners
  • Explore and manage event space rental opportunities
  • Develop event budgets and strategic planning
• Human Resources Leadership:
  
  • Serve as Human Resources Director for all church employees
  • Lead hiring processes from recruitment through onboarding and integration
  • Manage employee benefits including retirement plans, insurance, and additional benefits
  • Develop and maintain current job descriptions for all positions
  • Support supervisors in conducting meaningful performance reviews
  • Ensure every staff member has a personal and professional growth plan
  • Maintain organizational charts for staff and key volunteer positions
  • Serve as primary liaison with HR contractors
  • Develop and update employee handbook with current policies and procedures
    

Qualifications  

• Spiritual Foundation: Committed follower of Jesus Christ with a mature faith and desire to see others grow spiritually
• Leadership Experience: Proven track record of successfully leading teams and managing multiple priorities
• Ministry Heart: Passion for the local church and connecting people to Jesus and community
• Professional Competencies:
  
  • Strong financial acumen with budget management experience
  • Excellent organizational and project management skills
  • Experience with church management software (Planning Center preferred)
  • Proficient in Microsoft Office Suite and Google Workspace
  • Strong written and verbal communication skills
  • Ability to maintain confidentiality and handle sensitive information

Values

• Embodies Epic Church's five staff values: Life-Giving, Team First, Get To, Bring Our Best, Get Better
• Servant leadership mindset with relational and teachable spirit
• Detail-oriented with willingness to handle both strategic and operational tasks
• Flexibility and adaptability in a growing church environment
• Professional demeanor with ability to represent the church well to external partners

To apply, email recruiting@epicsf.com.